Privacy Policy

1. What This Privacy Policy Covers

This policy covers the handling of personal data that Lora gathers when you access the Services and/or use the Content. We explain what information we gather, why we gather it and the choices you have regarding your personal information.

2. Information We Collect

We may collect and store the following types of data and information when you use the Services:

• Non-Personal Information. We collect information that is anonymous and not identifiable with you (“Non-Personal Information”). In this case, we don’t know the identity of the User from whom we have collected Non-Personal Information. Non-Personal Information that is collected is made up of technical information and also behavioral information, that may include such things as the browser being used, the operating system of the device, the length of time the User was on the App, user activity on the App, etc.
• Personal Information. We also collect information that is identifiable with Users (“Personal Information” or “PII”). This information may identify a particular individual or it may be of a private or sensitive nature. This type of information is made up of personal details provided voluntarily by Users (including your name, email address, and other unique identifiers) and any other information you choose to provide to Lora.

Certain information from you is necessary in order for the App to operate properly. Your login credentials (such as your email) and birth data allow us to personalize the App for your use and to improve your experience on the App. You acknowledge and agree that when you provide Personal Information to us that you do so voluntarily. You also acknowledge and agree that we may maintain such Personal Information in a database(s) which will be kept in compliance with applicable laws and regulations.

We keep personal information no longer than is legally permissible and we delete Personal Information when it is no longer needed as provided in this Policy.

3. How We Collect Information

Personal Data You Provide to Us

When you register on the App we collect Personal Information from you. This Personal Information may include your name, email address, IP address, browser information, and other information you provide to us in order for us to provide the Services to you. This may include the usernames and passwords that you use on the accounts and profiles that you maintain on third-party sites that our App interacts with. Details of transactions you conduct through our Services are also collected by us. This can include information regarding the fulfillment of Services from the Practitioners we partner with. We may also keep records of contacts and communications that you have with us. You may decide not to provide us certain information but then your ability to fully interact with our Services and take advantage of the features we offer may be limited.

Personal Data That We Automatically Collect

Our Services automatically collect information about User’s use of the App. This includes frequency of visits and number of visitors using our Services. We only use this data in aggregate form, to measure statistics, and not in any way that would identify you personally. Aggregate data enables us to determine how Users use aspects of the Services or Content in order for us to improve our services, and also to improve the Content.

Lora also receives and stores certain types of information when Users interact with the App or use our Services. When you are using the App we may collect, record and store information arising from such use. We also automatically receive and record information on our server logs from your browser. This includes cookie information (see Use of Cookies below) as well as your IP address.

Communications

You may receive from us updates and marketing emails that describe new services and events that may be of interest to you. You may opt out from receiving promotional emails by emailing us at support@getlora.com. Please note that you cannot opt-out of email communications regarding transactions you conduct on our App.

Also, when you open an email from Lora we may receive a confirmation that you did so. We may use this confirmation to determine what emails to send you in the future, based on what services you may find to be of interest and what information you find to be helpful.

Lora Mobile App

We receive information about your mobile phone or device and your timezone when you use our app (or when you first download it). Most mobile phones and devices give you the ability to turn off location services. Please also check the manufacturer’s or software provider’s policies to learn more about this feature.

Purchases

If you subscribe in the App, Apple processes your payment and we receive your subscription status. If you book a practitioner on our website, a third-party payment processor handles your payment.

Contacts

If you choose to sync your contacts, we use the phone numbers and email addresses in your address book to find people you know who use Lora.

4. Use of Cookies

“Cookies” Explained

We may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the App. If you delete or choose not to accept cookies from the Services, you may not be able to use the features of the Services to their fullest capabilities. Persistent cookies allow us to personalize your experience on the App. By using the App and our Services, you consent to the use of cookies as described in this Policy.

Types of Cookies

The cookies we use gather and store information on your device. We can then tell you apart from other Users of the Services, and we can automatically activate certain features for you. If you wish to change your cookie settings you may do so. We may use the following types of cookies:

• Strictly necessary cookies. These cookies are essential in order to enable you to move around the App and use its features, such as accessing secure areas of the App.
• Performance cookies. These cookies collect information about how you and other Users use the App, for instance which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a User. All information these cookies collect is aggregated and so anonymous. It is only used to improve how our App works.
• Functionality cookies. These cookies allow us to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to parts of web pages that you can customize. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

You may block the use of cookies using the setting on your browser. Your browser should have a feature that instructs you how to do this. But you may not be able to access all or parts of the App if you block all cookies (including strictly necessary cookies).

5. How We Use the Information We Collect

We use the information we collect in a variety of ways to improve and support the Services and our business operations and to enhance your experience and the experience of other Users on this App, including:

• to display content and recommend offerings and Services that might be of interest to you
• to operate, maintain, enhance and provide all features of the Services, including the processing of payments
• to provide support to Users and respond to questions and requests for information
• to understand and analyze the trends and preferences of our Users
• to operate and improve the Services, to develop new services, features, and functionalities, and to alert you of events and services of interest to you
• to allow other Users visibility into your App use experiences
• to send you communications about your App use, as well as services and promotional offers
• to troubleshoot issues, detect and protect against error, fraud or other criminal activity
• to enforce our Terms and Conditions and Privacy Policy

6. Where We Store Your Personal Data

All information you provide to us is stored on our secure servers located in the United States.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

7. Information We Share With Third Parties

We share your Personal Information only as described in this Policy.

Analytics Providers

Lora may use analytics and other third party data collection and analysis services that assist us in the improvement and optimization of our App. We are not responsible for the content or privacy and security practices and policies of third-party sites or services.

Our analytics providers also help us measure how people find and install Lora, including which link or campaign led to an install. Where your device asks for your permission, we do this only if you allow it.

Our Use of Agents

Lora may employ other third parties to assist us in connection with our Services and we may need to share User information with them to do so. Lora gives its agents the right to use personal data from Users only in order to assist us in serving you through Lora and for no other purpose.

AI Model Providers

Lora’s insights and conversations are generated with large language models operated by third-party AI providers.

User Profiles and Information

User profile information including your name and profile photo (“User Information”) may be displayed to other Users to facilitate User interaction with the Services, including people you are not connected with. Any personal content and information that is visible to other Users can be viewed, collected and used by others.

Communications With Lora

As part of your use of the Services, you may receive email and other communications from us relating to feedback we receive from you. You acknowledge and agree by submitting User feedback that Lora may send you emails and other communications that relate to your feedback. We also may need to send you certain service announcements and administrative messages. All of these types of communications are considered part of your Lora account, which you may not be able to opt-out from receiving.

Compliance With Law

We also reserve the right to access, read, preserve, and disclose any Personal Information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to User support requests, or (v) protect our rights, property or safety, our Users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Moderation and Safety

When content is reported, we review it along with related account information. We may keep reported or removed content, and records of our decisions, for as long as needed to enforce our Terms of Service, protect users and meet legal obligations.

8. Security of Your Personal Information

Your account information is protected by a unique identifier or unique access for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password or login method appropriately and limiting access to your computer, mobile device or other device.

We seek to protect account information to ensure that it is kept private, but, we cannot guarantee the security of any account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of User information at any time.

Lora stores all of our information, including your IP address information, using industry-standard techniques. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security and we do not guarantee that such techniques will prevent unauthorized access to Personal Information or other information about Users that we store.

9. Links To Third Party Websites

The App may link to other sites. Please know that these other sites have their own privacy policies and/or practices. You should review and understand the privacy policies and practices posted on those sites. This Policy only governs information collected while using our Services.

Lora maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have shared with us.

10. Information You Can Access

If you are a registered User, you can access and edit information associated with your account by logging onto the App.

11. California Privacy Rights

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, “California Law”), grants certain rights to California residents to know about, collect, or delete the personal information that we have collected about them, to opt-out of the sale or sharing of their personal information by us to a third party, and not to be discriminated against for exercising these rights.

California residents have the right to know what personal information Lora collected, used, disclosed, and shared, and sold about them, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom Lora discloses personal information, and the specific pieces of personal information Lora has collected about you, within the preceding 12 months. Once we receive your request and confirm your identity and California resident status, we will disclose to you the information that we have collected about you, as required by California Law. Please note that we are only required to honor requests to know twice in a 12-month period.

California residents have the right to request the deletion of their personal information that we collect or maintain. Once we receive your request and confirm your identity and California resident status, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Such exceptions include, but are not limited to, when the personal information is necessary to complete a transaction or provide goods or services to you, detect security incidents, comply with the law, and for internal uses reasonably aligned with your expectations.

California residents have the right to request the correction of inaccuracies in their personal information, taking into account the nature of the personal information and the purposes for which Lora processes it. Once we receive your request and confirm your identity and California resident status, we will use commercially reasonable efforts to correct inaccurate personal information in our records.

California residents have the right to opt-out of the selling or sharing of their personal information, which can be done by following the directions below. California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information Lora has “sold” or “shared” about you, and you have a right to opt-out of such sale or sharing. In addition, and as set forth below, California Law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, Lora has not sold any personal information about its customers. For the 12-month period prior to the date of this Privacy Policy, Lora has only shared personal information about its customers as described above.

California Residents have the right not to receive discriminatory treatment if and when they exercise their rights to know, delete, correct, or opt-out under California Law. This means Lora cannot, for example: deny goods or services to you; charge different prices or rates for goods or services, including through the use of discounts or other benefits or by imposing penalties; provide a different level or quality of goods or services to you; or suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to you by your personal information.

In order to exercise your “knowledge”, “deletion”, “correction”, and/or “opt-out” rights, you may submit a request as provided in the “Questions Or Concerns” section below.

We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under California’s consumer privacy law. We may also verify your status as a California resident. We aim to respond to a verifiable request within 45 days of its receipt. If we need more time to respond to your request (up to 45 additional days), we will inform you in writing.

We will retain your information for no longer than is reasonably necessary to provide your services, comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your personal information for the period you are actively using our services plus six (6) years.

Privacy Policy for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer notice: If you have a question or complaint regarding the websites, please see the “Questions Or Concerns” section below for where to send such questions or complaints.

13. Opting Out

When you register for an account on our App, you consent to receive certain communications from us. If you do not want to receive these communications, you may opt out using the mechanisms we provide you within the User Settings portion of the application (see the Communications section above).

14. Children

We do not intentionally gather personal information from Users who are under the age of 13. If a child under 13 submits personal information to Lora and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at support@getlora.com.

15. Changes To This Policy

Lora reserves the right to change this Policy from time to time. If we make substantial changes in the way we use your personal data, we will notify you by posting an announcement on the App or sending you an email. Otherwise, all other changes to this Policy are effective as of the stated “Last Revised” date and your continued use of the App and/or the Services after the Last Revised date will constitute your acceptance of, and agreement to be bound by, those changes.

16. Questions Or Concerns

If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to support@getlora.com. We will make every effort to resolve your concerns.

To report a safety concern about another user or their content, use the reporting tools in the App or email ts@getlora.com.

You can also review our Terms of Service.