Support
Your questions, answered.
Below you'll find help with your account, your chart, and how Lora works. If you don't see what you're looking for, reach out! We're a small team, and every email gets a real reply from a real person.
About Lora
What is Lora?
Lora is a space where astrology, self-discovery, and spirituality meet: a living map of the cosmos built to help you notice the patterns already shaping your life. Every day, your Daily Forecast gives you a personalized read on the sky and how it connects to what's actually going on in your world. Transit Snapshots spotlight the specific astrological shifts influencing you right now, while your Weekly Recap pulls it all together into a bigger-picture reflection on your week. Your interactive Birth Chart is there whenever you want to go deeper on your own placements, and Orbit brings the people closest to you into the picture with compatibility and connection insights for everyone in your circle. And any time you want to talk through anything, you can chat directly with Lora.
What's the Daily Forecast?
A personalized astrology snapshot that shows up on your home screen each day, built around you, your context over time, and the sky's current movements. Tap into it to start a conversation with Lora and go deeper on what it means for you.
What's a Transit Snapshot?
It's a focused look at an astrological transit currently impacting your life: what it is, the dates it's active, and the life area it touches (relationships, identity, career, and so on). Tap any snapshot to talk it through with Lora.
What's my Weekly Recap, and when do I get one?
It's a reflection on your week that combines your astrology with what you've shared with Lora, covering your biggest themes, who's been most top-of-mind in your life, your emotional patterns, and the key transits behind it all. It helps you unlock the patterns and insights that have been unfolding in your world over time. The more you use Lora, the richer reflections you get. It unlocks after about a week of chatting with Lora, and updates every Sunday at 11pm.
What's Orbit?
Orbit is where the people closest to you meet your astrology — a space to see how your chart connects with theirs. Sync your contacts or add someone manually, and for each person you'll see compatibility, connection insights, and a daily snapshot of what's going on between you. You can dive deeper into any relationship by chatting with Lora to ask any question you have about a relationship in your life and get tailored, personalized insights based on both of your charts. Lora remembers the context of the relationships in your Orbit, so every time you chat the conversations get richer and more specific.
Do I have to pay to use it?
Lora is completely free to use. Download and start chatting with Lora now!
What information do you need from me to begin?
Three things: your date of birth, where you were born, and the time you were born (time is optional). That trio is what makes the most accurate chart possible.
I never learned my exact time of birth — is Lora still useful for me?
Definitely — your birth chart can still be built without a precise time, though a few placements (your rising sign and house positions specifically) are sensitive to timing and may shift once you have better information. If there's any way to track down an official record, it'll sharpen your reading. Look on your birth certificate!
Do you support both iPhone and Android?
Right now, Lora is available on iOS. We're focused on making that experience great before expanding to other platforms.
Your Account & Privacy
How do I sign up or get back into my account?
On Lora, you can currently sign up with Apple, Google, or Discord.
Can I change my birth details after I've entered them?
Yes — head to your Profile tab, click Settings and tap Edit to update your date, time, or place of birth. If the chart doesn't refresh once you save, close the app fully and reopen it. If you're still stuck after that, let us know at support@getlora.com.
What do you do with my information?
We handle your birth details and personal data the way we'd want ours handled: carefully, and never sold or given to anyone. Our Privacy Policy has the full breakdown, and we're always happy to answer a specific question directly if you have one. Feel free to email us with any questions at support@getlora.com.
How do I get rid of my account entirely?
You can delete your account on the Lora app itself: go to You > Settings and tap “Delete account”. Our Privacy Policy lists what we delete and what we keep. You can always create an account again, but you'd be starting fresh.
Your Chart & Readings
What house system does Lora use?
Lora uses the Placidus house system. The Placidus house system is the most popular quadrant-based method in Western astrology, dividing space based on the time it takes for celestial degrees to rise, and creating unequal house sizes dependent on geographic latitude.
Other systems that you might be familiar with are Whole Sign and Porphyry house systems. We do not currently support these in Lora. In different house systems signs and houses may shift. If you think there's an error in your chart, first confirm that your birth details are correct in your profile settings, and then double check the house system that you are using.
Something in my chart seems off — where should I look first?
Birth details are usually the culprit: even a small error in time or location can move your rising sign or shift a house placement. Confirm the time zone you entered matches where you were actually born, particularly if that region has changed time zones historically. Still looks wrong after checking? Email us at support@getlora.com with your birth details, and we'll dig into it.
Practitioners & Bookings
What is a Lora practitioner?
Lora partners with spiritual practitioners across a variety of modalities, including astrologers, tarot readers, reiki practitioners, energy healers, and human design readers, amongst others. Each one is hand vetted by our team, so you can book with trust and confidence. You can currently find and book practitioners directly at book.getlora.com/practitioners.
How do I book a session with a Lora practitioner?
Visit getlora.com/book, browse practitioners, pick someone whose approach resonates, click “Book Me”, and choose a time. You'll get a confirmation once it's locked in.
How do I move or cancel an appointment?
Email hello@getlora.com with your booking info and what needs to change, and we'll handle the coordination with your practitioner. Please note that any booking cancelled within 24 hours of the session is non-refundable, and any booking made within 48 hours is non-refundable.
A session didn't go the way I hoped — what now?
We take that seriously. Tell us what happened at hello@getlora.com and we'll figure out the right resolution together.
I'm a practitioner interested in joining the platform.
We're always glad to hear from new practitioners! Please feel free to fill out this application to apply to be a practitioner on Lora, and someone from our team will reach out very soon!
Troubleshooting
The app keeps crashing or freezing.
First, fully close it and confirm you're running the latest version of the app from the App Store. If not, tap update and relaunch the app. If you're still having trouble, a device restart typically clears up most remaining issues. If that doesn't work, log out of Lora, delete the app and then redownload it. That typically will clear the cache and help resolve any data errors. If none of that helps, send your device model and OS version and a summary of the issue you're experiencing to support@getlora.com, and we'll investigate and help you resolve.
My daily content seems stuck on an old day.
This usually resolves by killing and restarting the app or a quick check of your connection. If that doesn't resolve it, please log out of the app, check for any new app updates and then log back in. If you still have issues, email us at support@getlora.com.
Still stuck?
We're a small team, and every message reaches an actual human. Write to us at hello@getlora.com — we usually respond within 24 hours.